Delivery

Please make sure that we deliver to settlement of the Recipient. You can see a list of locations where delivery will take place, on the page "List of cities flower delivery in Belarus". If your settlement is not in the list, the rendering of services is discussing individually.

1. Processing of orders is from 8 a.m. to 9 p.m., 7 days a week. If you made an order after 9 p.m., your order will be process after 8 a.m. the next day. Orders are delivered from 8 a.m. to 23 p.m. 7 days a week. The minimum time of ordering is 24 hours until delivery. On individual terms, the delivery can be complete within 24 hours of ordering.


2. We cannot guarantee delivery at the appointed time, because of sharp increase in the volume of orders for delivery of flowers and gifts. Delivery on holidays: considering high number of orders for the holidays, please draw up your orders no less than 3-5 days until date of execution.


3. We deliver flowers to home, work addresses, restaurants, hotels, hospitals, etc. When you fill order form, specify the exact delivery address (house, building, structure, entrance code, floor, company name, office number, etc.). We guarantee delivery of flowers to the Recipient in the desired time, but if flowers delivery was not possible because the data provided to us incorrectly (error in the house number, the street, the Recipient at this address does not exist), the order is considered completed. We do not deliver flowers in the metro, to the stations, airports, educational institutions during the educational process.


4. To avoid errors and misunderstandings in the delivery of flowers, we ask you to fill in the order form to specify the name and telephone number of the Recipient in order for our Manager got in touch with the Recipient contact by phone in case of his absence at the delivery address. We first call the recipient without requiring the Customer to effect delivery, however delivery is done once, and if the Recipient at the time of delivery was not in place, we will try to leave flowers at the place of delivery, passing of their family members, neighbours or colleagues of the Recipient.


5. We deliver flowers to hospitals, hotels, etc. Please specify the exact and detailed delivery address (apartments, rooms, chambers, offices, etc.). Additional details of delivery you must specify the Manager who will contact with you after ordering.


6. We guarantee that all information submitted to us for processing your order is confidential and is not transferable to third parties. If the Recipient and the sender is not one person, then all the information specified in ordering, the Recipient is not available.


7. At the Customer's request and with the consent of the Recipient, we can photograph the lucky Recipient with a bunch of flowers and e-mail the Customer and/or Recipient.


8. Each florist made the flower arrangement is unique. The ability to replace the assortment of colors and composition depending on seasonality, availability of flowers, etc. factors. Each floral arrangement is made of fresh flowers, and florists make every effort to ensure that the color, form flower work as much as possible consistent with the illustration on the Website.


9. The Customer receives delivery only after 100% prepayment.


10. If delivery is not made, you should contact the technical support service of the online store by phone +375 29 777-85-37 or through the contact form of the site. Managers will consult you.